Connect data & integrations - power agents with secure access to your systems
Enterprise AI agents are only as useful as the data and tools they can access. Workforce Hub connects digital employees to your enterprise systems and knowledge through two core capabilities: Tool Gateway (secure API integration and control) and RAG Engine (automated data preparation and retrieval for agentic RAG).
Why integrations are different in agentic systems
Traditional integrations connect systems for people. Agentic systems must connect systems for autonomous execution-with a stronger governance layer.
Controlled tool access
Define who can call which API, with RBAC and scopes
Data boundaries and residency
Ensure compliance with tenant isolation and data sovereignty requirements
Audit logs of every action
Track every tool call, retrieval, and agent decision for compliance
Policy enforcement
Block PII exposure, restrict sensitive actions, require approvals
Predictable retrieval and grounded responses
Reduce hallucinations through governed RAG and traceable retrieval
Workforce Hub is designed for these constraints.
Tool Gateway: integrations + control for agent execution
Tool Gateway is Workforce Hub's integration and control layer that exposes enterprise APIs as governed tools that agents can safely use.
RAG Engine: automatic knowledge preparation for agentic RAG
Most enterprise "RAG projects" fail because data preparation is hard: ingestion, cleaning, chunking, indexing, versioning, access controls, and monitoring. Workforce Hub includes a RAG Engine that automates the pipeline and prepares enterprise knowledge for agentic use.
Agentic RAG: retrieval exposed as a tool agents can use
Workforce Hub turns retrieval into a standardized API-so agents can use RAG like any other tool. This makes retrieval consistent, governable, auditable, and easier to scale.
RAG Engine prepares
Knowledge indexed and prepared automatically
Exposed as API tool
RAG Retrieval Tool available via Tool Gateway
Agents call retrieval
Skills and workflows use tool during execution
Traceable & controlled
Every retrieval logged and policy-governed
Agentic RAG Architecture Diagram
Visual placeholder: RAG Engine → Retrieval API Tool → Tool Gateway → Skills → Agent
Governance and security built into data access
Connecting data to agents requires enterprise controls. Workforce Hub supports comprehensive governance from day one.
Data boundaries
- • Tenant isolation and data boundaries
- • Data residency compliance
- • Multi-region deployment
RBAC + Policies
- • RBAC for tool usage and knowledge access
- • PII redaction and sensitive data policies
- • Fine-grained permission controls
Audit + HITL
- • Audit logs for retrieval and actions
- • Human-in-the-loop approvals
- • Compliance-ready reporting
Integrate with your enterprise stack
Workforce Hub commonly connects to systems across your enterprise-with deployment flexibility for your security requirements.
Common integrations
Deployment options
Outcomes: grounded agents, safer execution, faster time-to-value
Connecting data and tools correctly enables measurable improvements across accuracy, speed, safety, and scale.
Grounded answers
Fewer hallucinations through grounded retrieval (RAG) and traceable knowledge sources
Faster workflows
Faster handling of servicing and operations workflows through consistent tool execution
Safer execution
Safer production deployment with governance, policies, and auditability
Faster rollout
Quicker rollout across business units through reusable connectors and retrieval tools
Ready to connect your systems to digital employees?
Start with a secure integration pilot-connect one system, one knowledge source, and deploy a single digital employee in a controlled environment.
Request Architecture Review →Frequently asked questions
What is a Tool Gateway?
A Tool Gateway is an integration and control layer that exposes enterprise APIs as governed tools agents can call safely, with permissions, policies, and audit logs.
What is agentic RAG?
Agentic RAG is retrieval-augmented generation designed for agents that execute workflows. Retrieval becomes a tool agents can call as part of skills and processes, with governance and traceability.
Does Workforce Hub support private/on-prem knowledge?
Yes. The RAG Engine can operate in cloud, private cloud, or on-prem deployments depending on enterprise requirements.
How do you prevent agents from accessing restricted data?
Workforce Hub uses RBAC, tenant isolation, policy enforcement, and auditability to control access to tools and knowledge retrieval.