Build, deploy, and operate AI agents that execute business processes autonomously. Model-agnostic platform with enterprise security, governance, and compliance for regulated industries.
From financial services to retail - supporting high-volume operations and complex processes.
Digital employees combine role definition, company knowledge, system access and governance - so they can execute work reliably in your enterprise environment.
Defines the job domain and the tasks the agent is responsible for.
Example: "Underwriting Agent - document checks, risk signals, exception routing."
Context-driven actions and workflows that perform real work.
Example: "Verify data, update CRM, trigger approvals."
Company-specific data and documents - grounded and traceable.
Docs • Policies • CRM • ERP • Knowledge base
Guardrails, human approvals and audit trails to ensure controlled execution.
Example: "Human approval for high-value actions, policy enforcement, audit logs."
LLM-powered reasoning with model-agnostic support across providers.
OpenAI • Azure OpenAI • Gemini • Claude • LLaMA • Qwen
Secure tools the agent uses to access data and perform actions in enterprise systems.
CRM • ServiceNow • SAP • Databases • Internal APIs
Deploy agents where work happens: Teams, web, mobile, contact center and APIs.
Teams • Web • Mobile • APIs
Monitoring, cost control and continuous improvement across deployments.
Metrics • Evaluations • ROI tracking • Incident handling
Start with proven digital employee roles for banking, insurance and energy. Deploy out of the box, then tailor workflows, data access and governance to your organization.
Handles customer inquiries, account information, and routine transactions with human oversight.
Qualifies leads, recommends products, and supports relationship managers in sales cycles.
Analyzes credit applications and risk factors with mandatory human approval for decisions.
Supports customer inquiries, product recommendations, and order processing.
Handles policy inquiries, claims status updates, and customer service requests.
Generates quotes, explains coverage options, and guides prospects through sales journey.
Analyzes financial data, generates reports, and supports decision-making with human approval.
Assists with legal documentation, contract reviews, and compliance checks with human oversight.
Discover more industry roles - and tailor each agent's workflows, data access and governance to your enterprise.
Digital employees reduce workload, improve speed and consistency, and scale operations - while maintaining full enterprise governance.
Automate repetitive tasks and workflows across support and operations teams.
Deliver faster, standardized resolutions across channels - 24/7.
Increase capacity while keeping quality and customer experience under control.
Typical impact: 20–40% automation of repetitive workflows within 60–90 days
(Results vary by use case and integration scope.)
See examplesWorkforce Hub provides a repeatable framework to design, deploy and operate digital employees with enterprise governance - from pilot to production.
Define the role, tasks, policies and boundaries for safe execution.
Output:
Role definition + workflows + governance rules.
Connect company data, documents, and enterprise systems through secure integrations.
Output:
Knowledge sources + tool access + integration map.
Publish the agent to channels where work happens (Teams, web, mobile, APIs).
Output:
Live digital employee in selected channels.
Track performance, enforce policies, measure ROI, and continuously improve.
Output:
Metrics dashboard + audit trail + improvement loop.
Define use case, success metrics and build a working prototype.
Gate: Stakeholder alignment (Ops + IT + Security).
Connect key systems and run a pilot with real users and governance.
Gate: Security review + access approvals.
Scale to production, add workflows and monitor performance to improve ROI.
Gate: Production go-live criteria + monitoring setup.
Build, deploy and operate digital employees with a unified platform - from agent design to governance and optimization.
Design digital employees with roles, skills and policies - fast.
Orchestrate tasks and approvals with predictable, auditable workflows.
Connect systems and knowledge securely using connectors and APIs.
Operate agents safely with guardrails, audit, monitoring and ROI tracking.
Deploy where work happens: Teams, web, mobile, contact center and APIs.
Enterprise-ready: Model-agnostic • Cloud / Private / On-prem • Governance & Audit built-in
Start with proven agent playbooks tailored to your industry - then customize workflows, integrations and governance to your enterprise.
Digital employees built for high-volume servicing and regulated workflows.
Automate policy servicing, claims support and sales workflows with governance.
Improve conversion and customer experience across stores and digital channels.
Streamline operations, reporting and compliance workflows with enterprise governance.
Real deployments delivering measurable outcomes across support, operations and sales.
Retail customer support and sales enablement through digital employees.
Start with a demo, run a guided pilot, or deploy a prebuilt agent from the marketplace.
Get a tailored walkthrough for your industry.
Validate value with real users and workflows.
Go live fast with proven digital employees.
Talk to our team or explore the Agent Marketplace to start with proven digital employee roles.
