Govern & operate AI - enterprise control for your digital workforce
Enterprise AI adoption depends on trust. Digital employees must operate safely, predictably, and compliantly - across users, tenants, channels, and workflows. Workforce Hub provides Control Tower for governance and HQ Insights for operational intelligence.
Why governance is the difference between demo agents and enterprise agents
In regulated environments, AI must meet requirements that typical chatbot frameworks and developer tooling don't address.
Identity and access control (SSO, RBAC, ABAC)
Integrate with enterprise IAM, enforce role and attribute-based policies
Auditability (who did what, when, and why)
Full traceability for compliance, security reviews, and operational oversight
Tenant isolation and data boundaries
Support multi-tenant deployments across business units and subsidiaries
Approvals and human-in-the-loop for sensitive actions
Enforce review workflows for high-impact operations and exceptions
Policy enforcement (PII, restricted actions, data access)
Control what agents can see, say, and do-at the platform level
Operational monitoring and performance visibility
Track usage, sentiment, topics, and outcomes-across channels and tenants
Workforce Hub is built for these requirements by design.
Two modules for enterprise AI governance and operations
Workforce Hub separates governance and monitoring into purpose-built modules designed for regulated environments.
Control Tower
Centralized governance and administration: SSO, RBAC/ABAC, tenant management, audit logs, and approval workflows.
HQ Insights
Operational intelligence and analytics: conversation history, sentiment analysis, topic trends, and usage dashboards.
Centralized governance and administration
Control Tower is the administrative and governance center for Workforce Hub. It enables enterprise teams to manage users, tenants, access policies, and operational controls at scale.
Identity, SSO, and user management
- • Integrate with enterprise IAM (SSO-ready)
- • Manage users and groups centrally
- • Enforce authentication policies across channels
SSO Integration
Screenshot: SSO integration
Control Tower: RBAC/ABAC Policies
Screenshot: Policy configuration UI
RBAC + ABAC (policy-based access)
- • Role-based permissions for administrators, operators, reviewers, and business users
- • Attribute-based policies (ABAC) for fine-grained control
- • Tool-level and data-level permissions
Tenant management and isolation
- • Manage multi-tenant deployments across subsidiaries and business units
- • Enforce data boundaries per tenant
- • Support group-level governance and delegated tenant admins
Audit & compliance traceability
- • Audit trails for actions, approvals, and configuration changes
- • Traceability across users, tenants, and roles
- • Exportable logs for compliance reviews
Approval workflows and controls
- • Require approvals for sensitive workflows and actions
- • Enforce human-in-the-loop patterns
- • Apply dual-control where needed
Operational intelligence for digital employees
Operating digital employees requires visibility into performance, behavior, and user outcomes. HQ Insights provides analytics and monitoring built for enterprise needs.
Conversation history and traceability
- • Searchable chat history
- • Conversation context and actions trace
- • Compliance-ready records
Sentiment analysis
- • Track sentiment across channels
- • Identify friction points and escalation triggers
- • Measure experience improvements over time
Sentiment dashboard screenshot
Topic analysis and trends
- • Understand what users ask
- • Identify emerging issues
- • Prioritize automation opportunities based on volume
Topic analysis screenshot
Insights dashboards and usage analytics
- • Adoption metrics by role, tenant, channel
- • Skill usage and automation coverage
- • Operational KPIs (effort reduction, response time, CX)
Enterprise readiness: procurement and security by default
Security and compliance are not hidden deep in documentation. Workforce Hub is designed for enterprise procurement workflows.
Security brief and architecture review assets
Procurement-ready documentation
Audit logs and access control model
Full traceability and governance
Deployment flexibility
Cloud, private cloud, on-prem
Tenant isolation and policy enforcement
Multi-tenant ready from day one
Start safely: pilot with governance from day one
A best-practice rollout with Control Tower and HQ Insights.
Define governance model
Set access model, tenant controls, pilot scope, and compliance requirements
Connect integrations and configure controls
Add data sources, configure tenant boundaries, enable approvals
Roll out with monitoring
Deploy to users, track performance with HQ Insights, optimize based on feedback
Operate digital employees safely - from day one
Control Tower and HQ Insights give you the governance, visibility, and controls required for regulated enterprise environments. Start your pilot with security and compliance built in.
Frequently asked questions
What is the difference between RBAC and ABAC?
RBAC grants permissions based on roles (e.g., admin, reviewer). ABAC extends this with attribute-based rules (e.g., tenant, department, risk level) for fine-grained control.
Do you support multi-tenant enterprise deployments?
Yes. Workforce Hub supports tenant isolation, delegated administration, and group-level governance for enterprise groups.
Can we audit everything agents do?
Yes. Workforce Hub provides audit logs, traceability, and operational records across conversations, tool usage, and approvals.
What can HQ Insights show?
Conversation history, sentiment and topic analytics, adoption metrics, operational dashboards, and trend insights across tenants, roles, and channels.